Return and Refund Policy
You have fifteen (15) days following receipt of your order to return or exchange an item provided that the merchandise is in its initial condition, i.e. unused and in its original, undamaged packaging with all accessories. , parts and manuals supplied initially. The 15-day period also applies to request a replacement in the case of damaged or defective merchandise received. If more than 15 days have passed, unfortunately we cannot offer you a refund or exchange.
- If you took the immediate refund insurance option during your purchase these conditions do not apply to you -
Several types of products cannot be returned. Perishable goods such as food, flowers or magazines cannot be returned. We also do not accept products for intimate or sanitary use, dangerous products or flammable gases or liquids.
Other items that cannot be returned:
* Gift cards
* Downloadable software
* Certain health and personal care products
To make a return, you must show us a receipt or proof of purchase.
Please do not return your purchase to the manufacturer.
There are certain situations where only a partial refund is given: (if applicable)
* Books with obvious signs of use.
* CD, DVD, VHS tape, software, video game, cassette, or vinyl record that has been opened.
*Any item that is not in its original condition, is damaged, or is missing parts for reasons not due to error on our part.
* Any item that is returned more than 14 days after delivery.
Refunds (if applicable)
Once we have received and inspected the returned item, we will send you an email to confirm that we have received it. We will also notify you of our decision whether to approve or reject your refund request.
If your request is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain number of days.
Late or missing refunds (if applicable)
If you have not yet received your refund, please check your bank account again first.
Next, contact your credit card issuer, as there may be a delay before your refund is officially posted.
Then contact your bank. There is often a processing time required before a refund is posted.
If after completing all these steps, you still have not received your refund, please contact us at noutaa.infos@gmail.com
Promotion (if applicable)
Only regular priced items can be refunded. Unfortunately, promotional campaign items are not refundable.
Exchanges (if applicable)
We only replace an item if it is defective or damaged. If in this case you wish to exchange it for the same item, send us an email to noutaa.infos@gmail.com send us your item to France.
Gifts
If the returned item was marked as a gift when purchased and was sent directly to you, you will receive a gift credit equal to the value of your return. Once we receive the returned item, a gift certificate will be mailed to you.
If the item was not marked as a gift when purchased, or if the gift giver preferred to receive the item first and give it to you later, we will send a refund to the gift giver and he will know that you returned the item.
Shipping
To return a product, you must send it by post to France.
You are responsible for paying your own shipping costs to return your item. Shipping costs are not refundable.
Depending on where you live, the time it takes to receive your exchanged product may vary.
If you are shipping an item worth more than $75, you should consider using a shipping service that allows you to track the shipment or purchasing delivery insurance. We do not guarantee that we will receive the item you return to us.
PLEASE NOTE: Packages that have already been shipped are NOT refundable! Please understand that we cannot refund any order you receive, the goal is not to send free products. To receive a refund you must enter the refund policies box, meaning the package must be damaged, stolen or lost. After an exchange by e-mail with one of our agents, they will offer to return the package to us, neither opened nor used, in its original packaging as well as a request for reimbursement with the reason for this. here by e-mail. Your request will be studied and a response will be given to you as soon as possible. If you decide to return the products to us without first going through one of our agents, your request may be rejected.